Cleaning up intranet content
I’m speaking today at a number of conferences in Copenhagen, Denmark. In a break, I heard a great story from one of the participants about their experiences with cleaning up content. The organisation...
View ArticleBringing together intranets and collaboration
Just a quick note to say that I’ll be presenting on “Bringing together intranets and collaboration” at the SharePoint user group meeting next week (April 19). The basic scenario that I’ll be addressing...
View ArticleCoaching for intranet success
Intranet successes are rarely delivered by individuals they are usually the result of team efforts. Driving performance outcomes through other team members involves being able to provide effective...
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What do intranet teams need to know about the cloud?
“The cloud” is ever-present these days, backed by a huge marketing push from multiple vendors, including Microsoft, Google, Amazon and Apple. Backed by immense data centres located in (often) rural...
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Three wins in three months: not too late to join the fun
A few weeks ago, we published a new year’s resolution for intranet teams: three wins in three months. This was structured around a simple goal: Plan and deliver three intranet “wins” in three months....
View ArticleMore users = simpler CMS
The first of my CM Briefings for August suggests that more users demands a simpler CMS. To quote: An assumption is made that a “big” CMS will be needed to meet the “enterprise” needs. In practice, a...
View ArticleDoes it make the planes fly?
A few weeks ago, I participated in an intranet conference in Sydney. One of the speakers was Cushla Dawson from Air New Zealand, and she talked about a question that she was often asked within Air NZ...
View ArticleThe danger of too much compromise when consulting
Consulting isn’t an easy business. While the consultant is often employed to assist with delivering a great project, this can quickly run into challenges and roadblocks. For example, the goal might be...
View ArticleIntranet questions (KL)
I am currently running another two-day intranet workshop in Kuala Lumpur, Malaysia, and just for interest, these are the (unedited) questions from the participants: Portals? Portals versus CMS? Can it...
View ArticleVideo interview: Urbis on their Project Finder
Just before Christmas I recorded an interview with Andrew Mitchell from Urbis. This discusses their Project Finder solution, a gold winner in the 2008 Intranet Innovation Awards. This directly...
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New #intranet videos: four mythbuster sessions from Intranets2013
We like to mix it up at our conferences, to keep everyone awake and engaged. At Intranets2013, held in Sydney in May 2013, this included an intranet mythbuster session at the end of day one. Four of...
View ArticleStep Two comes to North America (for a few weeks)
Now that we’ve wrapped up our European travels (5 countries & 6 cities), the team is now heading to North America for a series of conferences and presentations. This is your chance to see us in...
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Award-winning intranets engage users throughout the design process
Involving users in the design phase of an intranet or web-based project is not just about gathering requirements and testing designs. It is also provides an excellent opportunity to engage with...
View ArticleFive intranet reviews, five different results
Our KM Column article this month is a case study that looks at the results of five intranet reviews. To quote: Over the past few years, we have conducted a number of intranet reviews across a wide...
View ArticleIntranets, customer service and content clustering (new articles for June 2014)
Customer service is vital for many organisations, and this month’s main article explores how intranets can (and should!) play a key role. We also look at how to cluster information when redesigning a...
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